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Where do you get the cd-keys from, are they legit?

Of course, our cd-keys are 100% legal. The cd-keys are taken from standard retail packages, and then scanned and send as picture via e-mail. As this saves us package costs and storage space we pass on this price advantage to our customers. For special keys, such as pre-order ones, you are likely to receive just a textfile with the key-code, as we received it this way directly from the publisher. Nevertheless we offer an unlimited warranty for our cd-keys, so you will never have any problems.

I've ordered a cd-key, but it says it's already used or invalid

No problem – we’re sorry, most likely our supplier made an error and sent us a package twice. Due to the large amount of cd-keys we sell this can happen, but is usually quickly noticed by us. Send us a screenshot of the error message along with your ordernumber, and we fix it for you.

One hour has passed since I made an order for a cd-key or gamecard and I don’t have it yet. When will get the code that I need?

Some orders need to be checked more thoroughly before we can send the image file. This is to prevent any fraud. Please contact support@randyrun.com to speed up this process for you.